How a Bad Shipping Experience Built a Better Company

We opened in Phoenix in January 2018. That's seven full years of shipping cars, trucks, SUVs, and motorcycles across the lower 48. In that time we've completed 47,000+ deliveries and built a carrier network that covers every major corridor in the country.

Absolutely. Our USDOT number is 3441624. You can look it up on the FMCSA's SAFER website any time. We also carry $250,000 in cargo insurance per vehicle and will email you a copy of our certificate of insurance before pickup if you want it.

We're at 1951 W Camelback Rd UNIT 205, Phoenix, AZ 85015. You're welcome to walk in during business hours, but most customers handle everything over the phone at (602) 860-6894 or through our online quote form. We're open 7 days a week, 7 AM to 9 PM.

We're a licensed auto transport broker. That means instead of owning 10 trucks locked to 10 routes, we dispatch from a network of 300+ vetted carriers spread across the country. The upside for you is faster pickup times, more route options, and competitive pricing because we're matching your shipment to a carrier already running your lane.

We've shipped 47,000+ vehicles since 2018. Our on-time arrival rate is 96.1% and our damage claim rate is 0.09%. Both of those numbers come from internal dispatch records, not a marketing department.

Our damage claim rate is 0.09%. The national industry average is around 2.1%, so we're roughly 23 times lower. We keep it that low by refusing to work with carriers whose equipment or safety records don't meet our criteria, and by requiring photo documentation at pickup and delivery on every load.

We can ship between any two points in the lower 48, but we're strongest on the corridors we've run for seven years: Phoenix, Austin, Portland, Las Vegas, Baltimore, Kansas City, Atlanta, Long Beach, and more. On those lanes, we know exact transit windows and have carriers running weekly. For less common routes, we still get it done, but we'll be upfront about realistic timelines.

Our founder tried to ship a classic Mustang in 2017 and the broker jacked the price up $650 two days before pickup. He spent three months researching the industry, then opened National Auto Transport in Phoenix in January 2018 to give people the kind of honest, price-locked service he couldn't find anywhere else.

We have 14 people in our Phoenix office. That includes transport coordinators, a dispatch manager, customer support reps, and our operations lead. Most of the team has been here since 2019 or earlier, so there's very little turnover and a lot of route knowledge that's hard to replace.

Yes. Our dispatch team works with many of the same drivers month after month. We know who treats an enclosed load of exotics like they're his own cars and who consistently hits 2-day turnarounds on the Phoenix-to-LA run. That familiarity means fewer surprises and better communication during transit.

We hold a 4.9-star average on Google across 1,200+ reviews. We've earned that by being upfront about pricing, hitting our delivery windows, and picking up the phone when something goes sideways. You can read the reviews yourself on our Google Business listing.

We screen every carrier against seven years of internal performance data: on-time percentage, damage claims, communication responsiveness, and equipment condition. They also need active DOT authority, current cargo insurance, and a satisfactory FMCSA safety rating. About 40% of carriers who apply don't clear our vetting process.

For enclosed shipments, yes. We verify lift-gate hydraulics, strap integrity, wheel-net counts, and interior clearance before approving a trailer for high-value loads. It's an extra step that most brokers skip entirely because they've never physically been near the equipment. We think it's non-negotiable when someone's trusting us with a six-figure car.

The aggregator sites give you a lowball quote, then sell your info to 5 different brokers who all call you within 30 seconds. We don't resell leads. You deal with one coordinator, get one locked-in price, and receive updates from the same person start to finish. Our damage claim rate is 23 times lower than the industry average because we actually vet the trailers carrying your car.

Yes, we're at 1951 W Camelback Rd UNIT 205, Phoenix, AZ 85015. We're open 7 AM to 9 PM every day, including weekends. That said, about 95% of our customers handle everything by phone at (602) 860-6894 or through the quote form on our site. Either way works.

No. Every order gets one dedicated coordinator. That person selects your carrier, books the pickup window, sends text or email updates during transit, and confirms delivery. If you call in with a question, you get the same person who already knows your car, your route, and your schedule.

96.1% of our shipments arrive within the quoted delivery window. The industry average is about 79%. We hit that number by working routes we've run for seven years, using carriers with proven on-time records, and quoting honest windows instead of overpromising to close the sale.

Yes. The number on your quote is the number on your invoice. We pull live carrier rates and factor in fuel, route demand, and vehicle size before we send you anything. We don't lowball to win the booking and then surprise you with an inflated number at pickup. That's literally the reason our founder started this company in 2018.